1. Information We Collect
Depending on how you use XipandzaTravel, we may collect the following information:
- Account details such as your name, email address, password, display name, profile information, and contact details.
- Booking and trip information such as park, camp, activity selections, dates, passenger details, booking history, payment status, and related travel documents.
- User content that you choose to upload, including wildlife sightings, photos, profile images, and supporting travel or booking documents.
- Approximate or precise location data when you grant location permission, so the app can help with map centering, park exploration, routing, and location-aware sightings.
- Device and technical data such as app version, device type, crash or error details, queued offline activity, and push notification token information.
- Communications you send to us, including support requests, account inquiries, and deletion requests.
2. How We Use Information
We use personal information to operate and improve XipandzaTravel, including to:
- Create and manage your account.
- Help you search, plan, and manage SANParks accommodation and activity bookings.
- Display park maps, local search results, and relevant travel information.
- Let you report, store, sync, and review wildlife sightings, including when the app is used offline and reconnects later.
- Send booking reminders, alert notifications, safari updates, and account-related messages when you choose to receive notifications.
- Process support requests and respond to customer service inquiries.
- Protect the app, prevent misuse, and maintain service reliability.
3. Permissions Used by the Mobile App
- Location permission is used to help you explore park maps, calculate directions, and attach relevant coordinates to sightings you choose to report.
- Camera permission is only requested if you choose to capture a photo for a sighting or profile-related upload.
- Photo Library permission is only requested if you choose to attach existing media or documents from your device.
- Notification permission is optional and is used for alert updates, booking reminders, and app notifications.
4. Sharing of Information
We do not sell your personal information.
We may share information only as needed with:
- Service providers and infrastructure partners that help us host, secure, maintain, or support the app and website.
- Payment, booking, notification, map, or document-related service providers where required to complete the services you request.
- Authorities, regulators, or other parties if required by law or where reasonably necessary to protect our users, our business, or the public.
5. Data Retention and Security
We keep information for as long as reasonably necessary to provide services, maintain booking and account records, comply with legal obligations, resolve disputes, and enforce our agreements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system can be guaranteed to be completely secure, and you use the services at your own risk.
6. Your Choices
- You can update certain profile and account details from within the app.
- You can disable location, camera, photo, and notification permissions in your device settings.
- You can request access, correction, or deletion of your personal information by contacting us at info@xipandzamananga.co.za.
7. Third-Party Services and Links
XipandzaTravel may use or link to third-party services such as map providers, booking systems, payment processors, analytics tools, media storage services, and social or web links. Those third parties may apply their own privacy practices and terms.
8. Children
XipandzaTravel is not intended for children to use independently without appropriate supervision, and we do not knowingly collect personal information from children in violation of applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the last updated date above.
10. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:
Xipandza Mananga Travel Pty Ltd
Email:
info@xipandzamananga.co.za
Website:
www.xipandzamananga.co.za